Refund & Cancellation Policy
Last updated: September 2025
At SmartEdJO, we strive to provide high-quality educational content and services. This Refund & Cancellation Policy explains your rights regarding subscription cancellations, refunds, and payment obligations.
1. Subscriptions & Payments
Subscriptions are billed in advance on a monthly, annual, or academic-year basis, depending on your selected plan.
All payments must be made through the approved payment methods listed on our website.
2. Free Trials (if applicable)
If a free trial is offered, you will not be charged until the trial period ends.
To avoid being charged, you must cancel before the trial ends.
3. Cancellation by User
You may cancel your subscription at any time from your account dashboard or by contacting our support team.
Cancellation prevents future renewals but does not automatically entitle you to a refund for the remaining period.
4. Refunds
Refunds are provided only under the following conditions:
Technical issues: If you are unable to access the Services due to a verified technical error on our side.
Duplicate payment: If you were mistakenly charged more than once.
Special cases: At our sole discretion, we may issue partial or full refunds in exceptional circumstances.
Refunds are not provided for:
Change of mind after purchasing.
Unused time remaining in your subscription.
Academic results not meeting expectations (as success depends on student effort and external factors).
5. Termination by SmartEdJO
We may suspend or terminate your account if you violate our Terms of Use or misuse the platform.
In such cases, no refunds will be issued.
6. Schools & Institutional Accounts
Custom agreements with schools or institutions may have different cancellation and refund terms.
These terms will be defined in the signed partnership contract.
7. How to Request a Refund
To request a refund, please contact our support team at billing@smartedjo.com with:
Your full name and account email.
Proof of payment (transaction ID, receipt).
Reason for the refund request.
Refunds (if approved) will be processed to the original payment method within 7–14 business days.
8. Changes to Policy
SmartEdJO reserves the right to update or modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised date.
9. Contact Us
For questions about cancellations or refunds, please contact us:
